Privacy Policy
Last Updated: October 2026
1. Identification of Business
This Privacy Policy describes how Upcity Landscape LLC (“Upcity Landscape,” “we,” “us,” or “our”), operated by Raudel Gonzalez and serving Boise, Meridian, Nampa, and the greater Treasure Valley of Idaho, collects, uses, and safeguards personal information obtained through our website, estimate request forms, phone calls, and email communications.
If you have any questions regarding this Privacy Policy or our data practices, please contact us at:
- Email: upcitylandscape@outlook.com
- Phone: 208-504-9607
- Service Area: Treasure Valley, Idaho (Boise, Meridian, Nampa)
2. Information We Collect
We may collect information you choose to provide directly to us, including:
- Contact Information: First and last name, email address, phone number, and mailing/property address or city.
- Property & Project Details: Information regarding the landscaping, lawn maintenance, paver, irrigation, or cleanup services you request.
- Communications: The contents of inquiries, feedback, messages, and preferred contact methods submitted via our website forms or phone calls.
- SMS Opt-in Information: Records of your explicit consent choices, timestamps, and disclosure versions if you opt in to receive text messages.
3. How We Use Collected Information
We use your information solely for legitimate business purposes, including:
- Responding to your inquiries and scheduling on-site property walkthroughs.
- Preparing and sending itemized service estimates and project proposals.
- Fulfilling contracted landscaping, maintenance, and seasonal services.
- Communicating logistical updates, schedule adjustments, or weather-related delays.
- Sending promotional updates regarding seasonal services (such as fall sprinkler blowouts or spring cleanup specials) only when you have provided explicit, documented marketing consent.
4. Mobile Information & SMS Privacy Protection
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information or SMS opt-in consent will be shared with third parties or affiliates for their marketing or promotional purposes. Any sharing with authorized operational service providers (such as telecommunications carriers and communication platforms) is strictly limited to facilitating the delivery of customer service text messages and updates requested by you.
If you opt in to receive SMS messages from Upcity Landscape LLC:
- Operational Messages: You may receive text messages related to your estimate requests, scheduling, appointments, and service updates.
- Message Frequency: Message frequency varies based on project activity and service scheduling.
- Rates: Standard message and data rates may apply depending on your mobile carrier and mobile service plan.
- Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any message received from us.
- Help & Support: For assistance, reply HELP or contact us directly at upcitylandscape@outlook.com or 208-504-9607.
- Voluntary Consent: Consenting to receive text messages is completely voluntary and is not a condition of purchase or receiving an estimate.
5. Service Providers & Operations
We may utilize trusted operational vendors (such as web hosting, form management, and telecommunications providers) strictly to maintain our online website and communicate with prospective and active clients. These providers are bound by contractual and privacy obligations and are prohibited from using your data for independent purposes.
6. Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal details against unauthorized access, loss, alteration, or misuse. We retain contact and project records only as long as necessary to fulfill business obligations, maintain client history, and comply with legal or accounting standards.
7. Your Rights & Choices
You may request access to, correction of, or deletion of your contact information at any time by contacting us via email at upcitylandscape@outlook.com or by phone at 208-504-9607. You may opt out of non-essential communications at any time.
8. Policy Updates
We reserve the right to modify or update this Privacy Policy at our discretion to reflect evolving service offerings or statutory guidelines. When updates are published, the “Last Updated” date at the top of this document will be amended.
Please also review our Terms & Conditions.